Laundry Service Agreement

Effective Date: July 2026

Please review these terms before your first pickup. This agreement explains the services Tidy Haus Laundry provides, your responsibilities, and how we handle your order.

By accepting this agreement through our service form, you authorize Tidy Haus Laundry to perform the services you request. Each order’s services, pricing, and pickup and delivery arrangements will be confirmed separately in writing.

Services Provided

Our wash, dry, and fold service includes pickup, machine washing, machine drying, folding, packaging, and return delivery.

Folding-only and bedding services are available when separately requested and confirmed.

We do not provide dry cleaning, hand washing, ironing, steaming, alterations, or repairs. Items are returned folded, not pressed.

Laundry Preparation

Please place laundry in a securely closed standard 13-gallon bag or an approved Tidy Haus Laundry bag. Bags must close without being stretched, torn, or overfilled.

Empty all pockets, remove valuables, and separate props or detachable accessories that should not be washed. Identify known stains, damage, delicate items, and special care concerns before pickup.

Please label bags clearly when different items require different instructions. We will record item counts, visible condition concerns, and excluded pieces.

Garment Care and Item Acceptance

We follow manufacturer care labels and accept only items suitable for the selected service. Items submitted for wash, dry, and fold service must be suitable for both machine washing and machine drying.

Please identify delicate or handmade pieces, fragile fabric, loose or glued decorations, and any previous cleaning problems before service.

Items requiring services we do not provide will be returned uncleaned. Missing, unclear, or conflicting care instructions will be discussed before cleaning. If safe care cannot be established, the item will not be cleaned.

Any resulting change to the accepted quantity or order price will be confirmed before cleaning begins.

Laundry Product Preferences

Please provide detergent preferences, fragrance restrictions, product sensitivities, and preferences for scent booster, fabric softener, or dryer sheets before cleaning.

Requested products are subject to availability and must be suitable for the items being cleaned. We will confirm product selections and obtain your approval before making substitutions.

Fragrance-free products do not guarantee an allergen-free process.

Stain Treatment

Please point out known stains and share any previous treatments before service. We inspect items for visible stains and use treatments appropriate for their care instructions.

Complete stain and odor removal cannot be guaranteed. Results may depend on the stain’s age, fabric type, and previous treatment. We will discuss any identified treatment concerns before proceeding.

Turnaround Time

Our standard turnaround is 48 hours from pickup unless a different return time is confirmed for your order.

Express service is available only when confirmed and may carry an additional charge disclosed before service begins.

If care questions, access problems, or an unexpected issue affects the agreed return time, we will contact you promptly to coordinate the next step.

Comforters and Specialty Bedding

Comforters, quilts, duvet inserts, blankets, and other oversized bedding are priced separately unless included in an agreed package or membership benefit.

Pricing depends on the item’s size, type, and care requirements and will be confirmed before cleaning. Only bedding suitable for the cleaning services we provide will be accepted.

Pickup & Delivery

Laundry must be ready during the confirmed pickup window. Please provide accurate addresses, entrance directions, and any necessary access instructions.

Pickup and delivery locations must be safe and accessible. Please secure pets before our arrival.

If laundry is unavailable or the location cannot be accessed safely, we will contact you to arrange another pickup or delivery time. Any proposed additional charge requires your approval.

No-Contact Pickup and Delivery

If you request no-contact service, you authorize Tidy Haus Laundry to collect and return your items at the location you designate.

Please choose a location protected from weather and accessible during the agreed service window.

We will notify you when delivery is completed and may photograph the delivered bags to document their placement. Please retrieve your items promptly after notification.

If the designated location is inaccessible or unsuitable, we will contact you to arrange an alternative.

Pricing and Payment

Your order price and any applicable discounts will be confirmed before cleaning. Bag-based pricing applies to standard 13-gallon bags.

Additional bags, items, or services require your approval before any additional charge. Changes to the accepted quantity or service will be discussed before work begins.

An invoice will be provided. Payment is due when your cleaned items are delivered, including no-contact deliveries, unless different payment terms are agreed in writing before service begins.

Available payment methods will be provided with your invoice or confirmed directly with you.

Cleaning Results and Service Concerns

Tidy Haus Laundry will exercise reasonable care when handling your items. Existing wear, weakened seams, loose buttons, fabric deterioration, manufacturer defects, unstable dyes, and inaccurate care labels may affect cleaning results.

Please check your returned items and report missing pieces, damage, or cleaning concerns promptly. Keep the affected item available for inspection and avoid further washing or repairs until we have reviewed the concern with you.

We will review the pickup record, care instructions, and relevant information to determine an appropriate resolution. Any proposed reimbursement or other remedy will be discussed and documented in writing.

This agreement does not waive responsibility for loss or damage caused by Tidy Haus Laundry’s failure to exercise reasonable care. A delivery acknowledgment confirms receipt and does not waive a later-discovered concern.

Contact Us

If you have questions about this agreement or your items, please contact us before service begins.

Email: tidyhauslaundry@gmail.com

Call or Text: (478) 264-1226

Cancellations and Changes

Please notify us promptly if you need to cancel, reschedule, or change your care instructions.

Changes to services, pricing, turnaround, or payment terms must be agreed in writing. Text messages and emails may be used to confirm those changes.

Service Area

Tidy Haus Laundry serves Forsyth County and select surrounding North Metro Atlanta communities. Availability depends on your location and scheduling.

Any applicable travel charge will be disclosed and approved before service begins.

Items We Cannot Accept

We may decline or stop processing items that cannot be safely handled through our services, including items containing hazardous materials, insects or pests, excessive mold or mildew, or other conditions that could harm people or equipment.

If a concern is discovered after pickup, we will stop processing the affected items and contact you to coordinate their return and any necessary adjustment to the order.

Customer Authorization

By accepting this agreement through our service form, you confirm that you have read and agree to these terms and authorize the services you request.

If accepting on behalf of a school, business, or organization, you confirm that you are authorized to approve service on its behalf.

This agreement applies to future orders unless replaced by updated terms accepted by you. Each order’s services, pricing, and scheduling arrangements will be confirmed separately.

Membership customers must also accept the separate membership terms. Any order-specific exception to this agreement must be confirmed in writing.