Terms of Service
Effective Date: July 1, 2026
Welcome to Tidy Haus Laundry. These Terms of Service govern your use of our website and laundry pickup and delivery services. By using our website or scheduling a service, you agree to these Terms.
Services
- Tidy Haus Laundry provides premium laundry pickup and delivery services, including:
- Monthly memberships
- One-time laundry services
- Fold-only services
- Comforter and bedding cleaning
- Optional service upgrades
- All services are subject to availability and our service area.
Service Area
We currently serve Forsyth County, Cumming, Alpharetta, Johns Creek, Milton, and Suwanee. Service availability may change as our business grows.
Scheduling
Customers are responsible for selecting an available pickup window. While we strive to honor all requested appointment times, pickup and delivery windows may occasionally be adjusted due to weather, traffic, holidays, or other unforeseen circumstances. If changes are necessary, we will notify you as soon as possible.
Memberships
- Memberships automatically renew each billing cycle unless canceled according to our cancellation policy.
- Membership pricing applies only while the membership remains active.
- Founding Member pricing is available only to qualifying customers and remains active while the membership remains in good standing.
One-Time Services
- One-time services do not require a membership.
- Current pricing:
- One-Time Laundry Service — $45 per bag
- Fold-Only Service — $30 per bag
- Additional services and pricing are subject to change.
Payments
Payment is required before or at the time services are rendered. We accept approved payment methods through our secure payment provider. Returned payments or failed payment attempts may delay service.
Pickup Requirements
Laundry should be placed in the designated pickup location before the scheduled pickup window. Customers are responsible for ensuring laundry is securely packaged before pickup. If laundry is unavailable at the scheduled pickup time, the appointment may be considered missed.
Garment Care
We follow reasonable industry standards when caring for your laundry. Customers are responsible for notifying us of: Delicate fabrics, Special washing instructions, Items requiring air drying, Existing stains or damage. While every effort is made to care for your garments, Tidy Haus Laundry is not responsible for damage resulting from: Normal wear and tear, Manufacturer defects, Weak fabrics, Color bleeding, Items left in pockets, Improper care labels.
Comforters & Bedding
Comforters, duvets, quilts, and bedding are available as additional services. Pricing begins at $25 and varies based on the size and type of item.
Lost or Damaged Items
If you believe an item has been lost or damaged during service, please notify us within 48 hours of delivery. Each claim will be reviewed individually. Our liability is limited to the reasonable replacement value of the affected item and will never exceed the amount paid for the service associated with that item.
Cancellations & Rescheduling
Appointments may be rescheduled with advance notice. Late cancellations or missed pickups may be subject to additional service fees.
Right to Refuse Service
Tidy Haus Laundry reserves the right to refuse service for: Hazardous materials, Biohazardous items, Infested items, Excessively soiled items that cannot be safely processed, Illegal materials.
Website Use
All content on this website, including logos, images, branding, and written content, is the property of Tidy Haus Laundry and may not be copied or reproduced without written permission.
Changes to These Terms
We may update these Terms of Service periodically. The most current version will always be available on our website.
Contact Us
If you have questions regarding these Terms of Service, please contact us. Tidy Haus Laundry
Email: tidyhauslaundry@gmail.com Phone: (478) 264-1226 Website: www.tidyhauslaundry.com