TERMS & POLICIES
Membership Terms
Our goal is to provide a seamless, worry-free laundry experience from your very first pickup. These membership policies help ensure exceptional service, clear expectations, and consistent care for every Tidy Haus Laundry member.
Before You Begin
✔ Cancel anytime
✔ No long-term contracts
✔ Founding pricing remains active while your membership stays active
✔ Pickup dates are confirmed before payment is collected
🚚 Pickup & Delivery
We make pickup and delivery effortless, so laundry never interrupts your routine. Your dedicated Tidy Haus concierge will coordinate a consistent pickup window that fits your schedule, whether you prefer doorstep service, a secure porch pickup, or another approved location.
Every order is professionally handled with care, privacy, and attention to detail from pickup through delivery.
Please have your laundry ready by your scheduled pickup window. If you need to reschedule or skip a pickup, simply notify us at least 24 hours in advance, and we'll happily accommodate your request whenever possible.
✨ Good to Know
✓ Weekly pickup windows are reserved for members.
✓ Secure porch pickup is welcome.
✓ Need to skip a week? Just let us know 24 hours ahead.
✓ We'll send pickup reminders before your scheduled service.
🧺 Laundry Care
Every load is treated with the same care we'd give our own. We sort garments by color and fabric type, use premium detergents and washing methods, and carefully dry each load according to your selected preferences whenever possible.
Our team takes pride in returning your laundry fresh, neatly folded, and ready to put away—so you can spend less time doing laundry and more time enjoying what matters most.
To help us deliver the best results, please let us know about any delicate fabrics, special care instructions, or stain concerns before your scheduled pickup. While we take every precaution with your garments, care labels will always guide how each item is cleaned.
✨ Laundry Care Standards
✓ Colors and fabrics are sorted separately
✓ Premium detergents included
✓ Sensitive skin detergent available upon request
✓ Stain treatment available as an add-on
✓ Every order is neatly folded and quality checked before delivery
💳 Billing Information
We believe great service starts with transparency. Every membership request is personally reviewed to confirm your service area, pickup availability, and preferred schedule before any payment is requested.
Once your membership is approved, we'll email your invoice through our secure online payment system. Your first payment is due before your initial pickup is scheduled.
Memberships are billed monthly on the anniversary of your enrollment date. Founding Member pricing remains locked in for as long as your membership stays active.
✨ Billing at a Glance
✓ No payment is collected when you submit your inquiry.
✓ An invoice is sent only after your membership is approved.
✓ Secure online payments.
✓ Monthly billing on your enrollment date.
✓ Founding Member pricing stays active while your membership remains active.
❌ Canceling Your Membership
We believe flexibility should be part of every membership. You're welcome to cancel your membership at any time—there are no long-term contracts or cancellation fees.
To avoid your next monthly charge, simply let us know at least 48 hours before your upcoming billing date. This gives us time to update your account before your next scheduled service.
Founding Member pricing is reserved for active members. If you cancel and decide to return at a later date, your membership will be subject to the pricing available at the time you rejoin.
✨ Cancellation at a Glance
✓ Cancel anytime
✓ No cancellation fees
✓ 48-hour notice before your next billing date
✓ Founding Member pricing is maintained while your membership remains active
⚠️ Garment Care & Responsibility
We treat every order with exceptional care and attention from pickup to delivery. Each garment is handled according to its care label and inspected throughout our process to help ensure the best possible results.
Because some fabrics naturally wear over time, we cannot be responsible for damage caused by normal wear, pre-existing defects, weakened fabrics, missing buttons, loose seams, or garments with manufacturer defects.
If you have any concerns about your order, please contact us within 24 hours of delivery so we can review the situation and work toward a prompt resolution.
Once your laundry has been delivered, we kindly ask that it be brought indoors as soon as possible. Tidy Haus Laundry cannot be responsible for garments that are lost, damaged, or affected by weather after delivery has been completed.
✨ Item Care Guidelines
✓ Every order is professionally inspected before delivery.
✓ Care labels are always followed whenever possible.
✓ Report any concerns within 24 hours of delivery.
✓ Please retrieve your laundry promptly after delivery.
🏡 Where We Serve
Tidy Haus Laundry proudly provides premium pickup and delivery service throughout Forsyth County and select surrounding communities, including Alpharetta, Milton, Johns Creek, and Suwanee.
To ensure the exceptional service and reliability our members expect, we currently operate within a carefully selected service area.
If you don't see your city listed, we'd still love to hear from you. We're continually expanding our routes and may be able to accommodate your location in the future.
✨ Service Area Highlights
✓ Forsyth County
✓ Alpharetta
✓ Milton
✓ Johns Creek
✓ Suwanee
✓ Expansion waitlist available
📞 Contact Information
We're here to make laundry the easiest part of your week.
If you have questions about membership, service availability, or your first pickup, our team is happy to help.
Email: tidyhauslaundry@gmail.com
Phone: (478) 264-1226
Website: tidyhauslaundry.com