Laundry Service Policy
Effective Date: July 2026
At Tidy Haus Laundry, we take pride in providing premium laundry care with exceptional attention to detail. Please review the following policies before using our services.
Laundry Preparation
Please place all laundry in a securely tied standard 13-gallon laundry bag (or approved Tidy Haus Laundry bag, if applicable) before your scheduled pickup.
Please ensure all pockets are emptied before pickup. Tidy Haus Laundry is not responsible for damage caused by items left in pockets, including but not limited to pens, lip balm, gum, tissues, money, or electronics.
Garment Care
All garments are cleaned according to the manufacturer's care label whenever possible.
Items without care labels will be cleaned using our standard laundering procedures unless written instructions are provided before service.
Customers are responsible for identifying garments requiring special care.
Stain Treatment
We inspect garments for visible stains and will make every reasonable effort to remove them.
However, stain removal is not guaranteed, and some stains may become permanent due to age, fabric type, or previous treatment.
Turnaround Time
Our standard turnaround time is 24–48 hours from pickup.
24-Hour Rush Service is available only on select dates and is subject to scheduling availability.
Comforters & Specialty Bedding
Comforters, quilts, duvet inserts, blankets, and other oversized bedding are priced separately.
Pricing varies based on the size and type of item.
Hanging Garments
Items requested to be returned on hangers are billed separately at the current hanging garment rate.
Lost or Damaged Items
While every effort is made to provide exceptional garment care, Tidy Haus Laundry is not responsible for:
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Normal wear and tear
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Weak seams
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Loose buttons
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Fabric deterioration
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Manufacturer defects
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Color fading
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Shrinkage caused by inaccurate care labels
If Tidy Haus Laundry is determined to be responsible for a lost or damaged item, liability is limited to 10 times the laundering charge for that item, unless otherwise required by law.
Claims must be submitted within 48 hours of delivery.
Pickup & Delivery
Laundry must be available during your scheduled pickup window.
If your laundry is unavailable or inaccessible, the pickup may need to be rescheduled.
Please ensure pets are secured and access instructions are provided when necessary.
Service Area
Tidy Haus Laundry currently serves select communities within North Metro Atlanta.
Service availability is subject to location.
Right to Refuse Service
Tidy Haus Laundry reserves the right to refuse or discontinue service for items that:
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Present health or safety concerns
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Are heavily soiled with hazardous materials
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Contain insects or pests
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Have excessive mold or mildew
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Pose a risk to our staff or equipment
Customer Responsibility
Customers are responsible for:
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Checking all pockets before pickup
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Removing valuables
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Identifying delicate or specialty garments
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Providing accurate pickup and delivery information
Contact Us
If you have any questions about this policy or your laundry service, please contact us before scheduling your pickup.
tidyhauslaundry@gmail.com or call (478) 264-1226.